About Comstice Mobile Agent
Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode...
Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.
Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.
Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.
Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.
Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.
Previous Versions
Here you can find the changelog of Comstice Mobile Agent since it was posted on our website on 2016-10-03 19:06:10.
The latest version is 1.0.67 and it was updated on 2024-04-22 11:12:12. See below the changes in each version.
Comstice Mobile Agent version 1.0.67
Updated At: 2021-09-28
Changes: Extension information is now pullable from the server
Comstice Mobile Agent version 1.0.66
Updated At: 2021-08-27
Changes: Call Transfer improved.
Call Logs improved.
Comstice Mobile Agent version 1.0.65
Updated At: 2021-07-06
Changes: Improvements on the agent login and state persistence
Comstice Mobile Agent version 1.0.58
Updated At: 2021-04-30
Changes: Bug Fixes
Comstice Mobile Agent version 1.0.43
Updated At: 2020-06-11
Changes: Calling capabilities for UCCX version expanded.
Comstice Mobile Agent version 1.0.42
Updated At: 2020-04-06
Changes: Refactoring of outbound calls in uccx
Comstice Mobile Agent version 1.0.39
Updated At: 2020-03-16
Changes: call tab overriding customer tab is removed.
Comstice Mobile Agent version 1.0.34
Updated At: 2020-01-15
Changes: Minor Bug Fixes
Comstice Mobile Agent version 1.0.33
Updated At: 2020-01-13
Changes: Changing between not ready states is now possible.
Comstice Mobile Agent version 1.0.29
Updated At: 2019-12-16
Changes: General Improvements
Disclaimer
Official Google Play Link
We do not host Comstice Mobile Agent on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
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